Frequently Asked Questions

Orders & Payment

What payment methods do you accept? ▾

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay through our secure payment partners Airwallex and Stripe.

Can I modify or cancel my order? ▾

You may cancel within 2 hours of placing it. Contact us immediately at contact@sunzenbeauty.com.

Do you offer wholesale or bulk pricing? ▾

Yes! Contact us at contact@sunzenbeauty.com for wholesale pricing on larger quantities.

Shipping & Delivery

How long does shipping take? ▾

Standard: 7-14 business days. Express: 3-5 business days. Processing: 1-2 business days.

Do you ship to my country? ▾

We ship to the US, UK, Canada, EU, Australia, NZ, and selected Asia Pacific countries. Contact us if your country is not listed.

Will I have to pay customs duties? ▾

International orders may be subject to customs duties. These are the customer's responsibility. Check with your local customs office for details.

How do I track my order? ▾

You will receive a confirmation email with tracking information once your order ships.

Products

Are your bottles refillable? ▾

Yes, our perfume bottles are designed to be refilled. The 5ml Pump & Fill Atomizer is specifically for easy refilling.

Are spray pumps compatible with every bottle? ▾

Pumps are designed for specific bottle sizes. Check product descriptions for compatibility. Generally, pumps match their corresponding bottle size.

Can I get custom labels made? ▾

Yes! We offer custom labels. Contact us with your design requirements and quantity for a quote.

What are your bottles made of? ▾

High-quality glass with various finishes including clear, frosted, and colored options. Check individual product specifications for details.

Returns

What is your return policy? ▾

You may return unused items in original packaging within 2 days of delivery. Custom items cannot be returned. See our full Refund Policy for details.

What if I receive a damaged item? ▾